Our Reviews

Jorge and Dave did great. Would definitely recommend friends and family. Check Jorge and Dave out

Excellent and timely service. Antony was a superb service contact and kept me in the loop from the minute I drove through the "vehicle MRI". I was in and out with my 10K checkup in less than hour. Tremendous team.

Quick, simple, easy, and efficient!

Austin was professional and timely. He explained everything clearly and we are happy with our vehicle. We will return for future service.

The staff was incredibly helpful and provided feedback in a timely manner. The facilities were clean and well kept.

Tony and the service team were the best! The communication was excellent and they took care of my truck very professionally. I had a terrible experience at another Chevy dealership in Raleigh and the Sir Walter team has restored my faith in the Chevrolet brand. Regardless of how much the service guys are paid, they need a raise!!!

Simple. Not a lot of confusing and aggravating dealer add ons like most of the other dealerships. That is the specific reason I would shop here again. Please keep it that way. Because when you investigate the website, you can actually tell what the vehicle will cost and whether it is worth the time to visit the lot.

Whole process was easy and smooth. Von made me feel comfortable and was able to get me in the truck I wanted at the payments I needed

Great customer service and timely work completion.

Car went in running poorly, came out running perfect. Antony kept me advised.

Austin was great-

Best service department ever!

Was in for my first service and recall. Austin was great and service was fast.

Our sales person, Isaiah Knight, was a breath of fresh air. Very professional. We did the entire negotiation over the telephone. He and the entire dealership were very organized when we arrived to purchase our new vehicle and trade our old vehicle.

Jorge is the man!

Best

Shawn was great. Super friendly and efficient getting me in and out.

Dana and CJ were both very professional.ive worked with Dana in the past and he's always made us comfortable with the process.

Service manager was amazing and very professional, I would love to work with him again.

Salesman David Weaver gets 5 stars from me. He was personable, knowledge and extremely helpful in my decision to buy my 2026 RS Equinox. I was very disappointed with my finance officer, I have an excellent score of 835, a large bank and saving account as well as putting down$15000 towards my purchase however he wanted me to sign my loan prior to learning my interest rate. I had to ask which was over 7%, I was unhappy with that and stated I would not purchase the vehicle. While I was on the phone with my bank to get a better interest rate, he left the room. When he came back he told me he could offer my 2,9 % interest for 48 months which I accepted. He did not mention the Red Tag sale option with 0% nor the terms which I would have qualified for. I saw an ad about the Red Tag sale a day after I brought the vehicle and called the finance office. I was informed I was too late to make any changes. The finance end of this deal was an extremely bad experience for me, My 4 star rating was solely due to my salesman experience.

My service advisor was awesome ! Tony (Anthony) My Tahoe was ready before the agreed time, and the video I recieved from the tech explaining and showing me the work he was doing, that was really great !

Shawn was extremely helpful and attentive. He kept me updated with issues found for which I could make immediate decisions.

Both CJ the sales rep and Scott from finance were wonderful to work with. They both made the buying process smooth and quick.

I brought my Chevy Cruze to Sir Walter Chevrolet for several repairs, and I’m genuinely grateful for how everything was handled. My car has had its fair share of issues, and the team took the time to diagnose everything thoroughly and give me a clear picture of what needed to be done. There was a little confusion at first about my Costco Auto Program discount, but once I shared the details, the service team — especially Shawn — reviewed it right away and made sure the full savings were applied correctly. I really appreciated their willingness to take a second look and make sure things were done right. That kind of follow-through means a lot. The repairs were completed with care, and my Cruze is driving better than it has in a long time. I can tell real effort went into getting things back in order. Thank you to the whole team for the quality work, the patience, and the professionalism throughout the process. It made a stressful situation so much easier, and I truly appreciate it.

Brendan valued my time and was helpful, knowledgeable and a fair price up front

They managed to squeeze me into the schedule to replace my battery.

While sales was nice to work with, it was challenging to work with the Finance department to finalize the deal. They weren't available/reachable and did not communicate well. Additionally, information was not clearly communicated from sales to finance creating some back and forth.

Andre was extremely helpful throughout the buying process.

The service rep was extremely professional and knowledgeable. Took care of my needs on a timely fashion.

Quick asks easy tire repair

Both Isaiah and Abdul were very pleasant, professional, and helpful. Isaiah stayed in close contact with me to let me know as soon as my car arrived at the dealership. It was a very good experience.

Everything went smoothly.

Great customer service

It was a low pressure, fair and quick experience.

Very good work and assist

Service was top notch

We had an all around terrific experience at Sir Walter Chevrolet. Patrick, our salesman, and Manny, the finance person, were great. We love this no pressure dealership. They did not push us to buy anything extra that we did not want on the car. We got a fair price for the new car and for our trade in. Patrick was knowledgeable about the vehicle and easy to make the deal with. Manny was professional and efficient on the finance side. And of course, we love our new Traverse. It was a bonus that they are part of the Costco Auto Buying Program! Highly recommend Sir Walter Chevrolet.

The service man Shawn Brown was on top of getting correct parts for my vehicle. It was amazing experience to see that he cared.

Andre my salesperson was very friendly and polite also everyone that past by, speaking and asking did i need anything to drink. Also the financial person remember me from two years ago. I was very impressed and he came in the next day on his day off to finish up with signing the paperwork. I had very smooth experience.

The service rep was great, in handing a bad situation from Chevy. Glare issue on windshield, took 3 months to get part Chevy developed to handle this safety issue. Which is a piece of material to lay over the dash and attach with 10 different pieces of Velcro. Putting glued Velcro on your dash which will bake in sun and heat a damage the dash. This is NOT a good solution, this is material with a material backing that slides around if it attached. Chevy should step up and replace the small dash piece that causes the serious glare issue, under a recall. Instead they spent probably $1.00 to fabricate a double sided piece of fabric with Velcro tabs.

They were very informative. Von took time and helped us narrow down the choices until we were completely happy.

Great service experience

Shawn is the best!! Your cost have really gone up

Fantastic staff

Chris is doing a great job diagnosing the problem. It’s been a long journey but he seems to be the only one that is willing to go the extra mile to figure out the problems

Isiah was excellent and thorough and a great deal!!

Great

Great experience and welcoming atmosphere. Isiah was professional and knowledgable about all questions we had. I would recommend him to anyone who will be seeking to buy a car to go to Sir Walter Chevrolet and ask for him.

favorable experiance

Great digital update on the status of the car.

Great. Quick and easy

N/

Tony Chau was great to work with, he kept me informed of my vehicle status each time diagnostics revealed concerns or no concerns. I would utilize Sir Walter again and refer to others.

Austin is so accommodating and gets me in and out. So polite and knowledgable. Also, the other gentlemen in the service department step in as needed to help. For instance, when Austin was not there ( I came to pick up my car as he was leaving for the day, Austin stayed to check me out, but after he left i came back in with a question regarding tire pressure (which was fine) and one of the other service consultants - Marcus- came out to check on things for me). So appreciate everyone.

My car was serviced in a timely manner and Nate assisted me in redeeming coupons.

Great fast service

Very nice detail job as well, truck looks brand new

Austin in Customer Service is AWESOME to work with.

Chris was great and was upfront and honest from start to finish. Thanks as always.

Andre was great to work with. He made us feel comfortable and made sure we were getting everything we wanted. He put the customer first!

James was THE BEST.. from start to finish he walked me through everything that needed to be done. I will definitely request him again. The lady at the front desk at 7:30 in the morning greeted me and even talked to me when I left. Her and James were AWESOME!!!

Pleased and pleasant

Everyone was very helpful and friendly. Dana was great! We love our new Equinox EV

The thorough inspection by the mechanic showed a leak that needed to be addressed. The required part was available and repairs executed the same day. Also Nate was great in looking for the coverage by the extended warranty. Nate also went in detail about the inspection done and the things that were recommended to be addressed. It was a great experience and I will take my Chevys to this location moving forward.

After ordering a new truck, I was told that chevy was not building that configuration currently, so the sales person sold me a truck comparable to the one I wanted. I’ve owned it for a week, and it’s dead in my driveway. I called the service company and waiting to hear back.

Could not have had a better experience with Dyvon (Von) Snead. Outstanding communication, transparency, and customer service. Von absolutely delivered from start to finish, thank you so much

My only complaint is I was told I could do everything remotely and then after I wired the money, I was told I actually had to come in. Annoying because I wasted $40 on the wire and I had to quickly scramble to change plans and inconvenience 4 other people. Shane did throw in some stuff to help make it better, which I did appreciate though.

Excellent service today. Friendly, polite and let me know I had GM points I could use on my service today.

My Service Advisor Chris Spano did a great job checking me in verifying my scheduled maintenance and suggesting additional recommended maintenance. Chris made sure ALL maintenance was performed.

Dana and Manny were very kind and informative. I had a wonderful car buying experience.

Excellent Service. Excellent Management. Excellent Technicians.

Fixed what needed to be fixed

N/A

Brendan was a very good salesman. Highly recommended! Everything pretty much was done online. The unexpected hiccup was on day of pickup. A one hour estimated process turned into 3 hrs. No fault of Brendan but lack of streamlining the closing process. Few others hiccups occurred but were handled and compensated to me accordingly. Overall, mostly positive and would recommend to anyone. Ask for Brendan if possible. 4.8 rating overall.

Service advisor was awesome. I’m having issues with grease/oil left all over the seats, steering wheel and doors. The left front fender had a scratch on it from the last service and grease all over the paint/ceramic coating. Service advisors have pictures and cleaned the grease off the seats each time. My detail expense has been $100.00 to remove the grease from the fender.

Tom was absolutely wonderful to work with. He was incredibly patient throughout the entire process and took the time to answer all of our questions without ever making us feel rushed or pressured. His knowledge and willingness to help made what can often be a stressful experience feel easy and enjoyable. We truly appreciated his professionalism.

Everyone was courteous and helpful.

Christopher Spano did an excellent job keeping me informed. He has the knowledge of the vehicle and what is needed to get the repairs done.

Oil change manager was very helpful and the service was on time and quicker than I expected

Fast and efficient service, very good communication and updates, very friendly to do business with. Tony was great!

An oil change that was scheduled took 3+ hours. Nothing more to add. I would give a zero if the scale allowed.

My experience is wonderful every time I visit without any issues and Austin is always amazing.

Although all the personnel are friendly, I had the following issues: 1. I pre-booked my service for 8:30 AM, days in advance, to replace a tire pressure sensor. I did not get the car back until late afternoon. What's the point of pre-booking if you end up in a service queue, as if you were a walk-in? 2. I had come to the dealer two weeks earlier to analyze the problem. They explained the tire pressure sensor issue, but I declined to replace it because of the expense. A day or two later, I received an email from the dealer, offering to take 10% off (up to $100) if I booked the service and had the sensor replaced within 10 business days. So, I booked the service within that 10-day period, came in, and showed them the email. I even LEFT the email on the front seat so they'd remember. After cashing out, as I was walking out to the car, I noticed that they did not include the discount. I went back in and reminded them, but since it was late in the day (and the bookkeeper or whatever) was gone (see point #1 above), they agreed to arrange for a reimbursement of some kind the next day. That was four days ago, and I have yet to hear anything.

Sir Walter and Shawn with the service team did a great time following through on their timeline promise and communication through the process. They also send a video from the technician to go over your vehicle with you. They all did a great job!

Excellent customer service

Communication was excellent with the service advisor and they were able to efficiently complete routine service our vehicle and even handle a noise the car was making.

Positive

My experience was good. My salesman, Shane Anderson, was very knowledgeable and patient and provided a no-pressure experience. I would recommend the dealership to anyone interested in purchasing a vehicle.

Another Satisfied customer.

Shawn Brown is outstanding! Very knowledgeable and always delivers great service.

Process was easy, simple. Dyvon and staff were pleasant to work with and not pushy salespeople.

Austin always does a great job

The Service Advisors along with my service Advisor Shawn, were all really nice and courteous. Shawn had gone to lunch when I arrived to drop my Blazer off, so Chris did the intake and told me that Shawn would contact me once he got word from the technician what was wrong with my Blazer. Chris could have taken my business for himself, but knowing that I typically deal with Shawn, he passed everything along to Shawn instead. To me that shows respect not only for your colleagues but also for the customer.

Great!

Brendan was very friendly, transparent and determined to get my deal done. I cane from out of state to get the vehicle I wanted and he made it go very smoothly.

James was very communicative and I really appreciated that. They were short staffed so I had to leave my car over night but they made sure I got it the next day. All of the services were completed.

Excellent service! My favorite dealership!

I came in for a oil change and tire rotation. This was my second experience with service at sir walter, but it was good and I had no issues with the advisor or anyone.

They were professional and courteous.

I contacted Sir Walter because I knew I was interested in buying a 2027 Bolt in the near future and wanted to give it a test drive before doing so. My experience with Brittany and Nate (the two representatives I dealt with) was smooth, I was given lots of options and they clearly presented that they were optional and explained what the benefit was. I did end up purchasing and that process was simple and straightforward

Great job

It went well. Shane was a great salesman and was very knowledgeable. Tom was also great

Very good customer service

James was amazing to work with. Professional. Extremely helpful. Would 100% do business with him again in the future.

Easy to deal with.

Good sales man well knowledgeable and deal maker . Good costumer service for walk in costumer

They were very patient and accommodating of my situation and circumstances. Very helpful to navigate the process largely through text messaging