Our Reviews

They do nice work.

Great customer service

all good

It is always an awesome feeling when I visit the dealership.

I had a horrible experience still haven't had a chance to enjoy my truck it's been in the shop and they are making me pay for it

This was the easiest, stress-free vehicle purchase experience from start to finish.

My visits at Sir Walter Chevrolet are always pleasant and the work is efficient and done in a timely manner.

Andre Dowridge is amazing! Very knowledgeable, patient and supportive. He listened to our needs and steered up in the right direction.

Your representative André Dowridge was professional and very helpful.

From the moment I pulled into the service area until I drove away, I had the best experience. I'm not positive if the gentleman who helped me is named Chris, but he was so i formative, kind, and respectful. He helped me make better decisions on my service needs and wants by taking his time and providing me with information so that I felt confident. He introduced me to the life size monitors and navigated it with ease which I was very impressed by what was captured from the scan and also everything else that system could do. I was given an estimate on time and cost and also was physically shown my filters so I could make a decision if I felt they should be replaced or not. From all the interaction and the nice waiting area, I can say the experience and treatment was absolutely excellent!! I would recommend Sir Walter to all.

I had a 230 appt for an oil change…. But didn’t have the car serviced until 430….. So why did I make an “appt” to be seen 2 hrs later?????? I can go to valveline and be done much sooner… Just be up front with customers …that it’s not an appt per se…. It’s a “get in line “ time slot …. And “Good luck””….hope to have you out by midnight!!….my bottom line was 2 1/2 hrs for an oil change….UNSAT

Service was excellent. Working personal were also excellent.

Everything was simple and easy transaction. Never had to step foot in the dealership. Told them what I wanted and where I needed to be and we made it happen. Easiest purchase I have ever made. Greg and everyone else I dealt with was great. Highly recommend

My experience was awesome I really appreciate the level of customer service I received

Great service

Everyone was great our sales man Ryan was wonderful very professional and inviting

Our sales man Cesar was very helpful and easy to work with. The whole process was excellent from start to finish!

This is the 4th vehicle we have bought from Andre and as usual, he was excellent!

Experience was smooth and easy.

Most of my communication was by text and email, which I appreciate. It gave me time to consider options. This lead to a lot of "No" responses, but Earnest and his team kept the search going after learning exactly what I wanted.

I was a little unsure of where to enter the service department drop off area but figured it out. Wasn’t 100% clear due to having to drive through the sensor. Austin was awesome, kept us informed and was very clear on which services were needed and which could wait. We will come back for sure

wonderful!

Once again, I received top-notch service

This is the first time my wife or I have ever owned a Chevrolet Vehicle. Our previous vehicles in the past were VW, Honda, Tesla and Mercedes. The 2025 Tahoe refresh is a unbelievable truck. When we shopped for the Tahoe, we looked at 5 other Chevrolet dealers across North Carolina and South Carolina, all within 2.5 hours away from Raleigh. We chose Sir Walter Raleigh because they were very transparent with there pricing out the gate to me. Sir Walter did not included unnecessary dealer accessory markups and had a lifetime Powertrain Warranty vs. others but also had an amazing Sales Contact (William Delong) who we worked with. Most of my communications were done via text to conserve time and some face to face showroom time. William went ABOVE and beyond to earn our trust, had professional communication, extremely friendly, and also helped with teaching us how to work the vehicle controls and App setup. I dealt over the span of weeks with many Sales consultants (even at Mercedes), and William was literally hands down the best. The Sir Walter Finance Manager was also a breathe of FRESH air and very easy to work, no pressure to sign paperwork (thanks Manny). Sir Walter FURTHER exceeded our buying experience after I saw a customized Chevy Tahoe with custom Wheels put on a Tahoe vehicle at another Chevy dealer. I asked if Sir Walter if they could customize our new RST Tahoe purchase and match what I saw. I was blown away with how accommodating and QUICKLY William worked with the parts department to make arrangements for our new vehicle to receive and install the different Rims swapped on the truck before pickup! When we drove off the lot, My wife and I both agreed this was the best car buying experience we had ever had. I will only recommend Sir Walter Chevrolet to my friends, neighbors, coworkers and family moving forward. Thank you Sir Walter for making it such a memorable experience joining the Chevrolet family with our new truck!

Courteous and professional, got me in on time and completed recall quickly.

Dana was attentive to what we needed in our family vehicle and was able to exceeded our expectations

Wyatt and Tom were excellent to work with.

Our sales rep, Brendan Virnig was a pleasure to deal with. He did not hurry or pressure us, he explained our options and allowed us to make our decision. The entire team made our purchase easy. We had several models to choose from. Brendan was very knowledgeable on Chevy models and options, Joe & Beth

Great 👍🏽 service

Price seemed high but customer service — both initial discussion about services needed and keeping in touch with me via text — was excellent.

It was great

N/A

Matt and Service Director JB’s communication was extraordinary during the service of my C8! I had no concerns after getting to know these two guys’ business acumen and now I’m happy to get my Rapid Blue boy back home!

My experience with Sir Walter Chevrolet was excellent. I was able to purchase my vehicle with no issues or delays. My salesman Elijah was a pleasure to work with and very helpful. Recommend this dealership if you are looking to purchase a new vehicle.

Customer service was good. Didn't like the extra charge for a fee. Don't get that fee charge at other automotive service shops.

Service tech was very courteous and service was done promptly.

Very happy with leasing a 2025 Silverado EV LT Extended Range from Sir Walter Chevrolet!! The team at Sir Walter is easy to work with. This is my 3rd purchase/lease at Sir Walter. Thank you!!

I have been using Sir Walter Chevrolet to service my 2016 Cruze for 7 years. Shawn Brown always makes sure my car is in great shape. I always ask for Shawn to be my service advisor. Thank you Shawn, the service technicians and Sir Walter Chevrolet.

Smooth hassle-free experience from start to finish. Will be back for our next Chevy purchase.

Great service and staff

Professional, courteous, prompt. The service technician kept me informed. Very good experience from making the appointment to conclusion. The service department waiting area is clean and comfortable.

I called in about a truck on the website, said what I was willing to pay. Sir Walter also matched the best offer I received for my trade. It was the easiest vehicle purchase I have ever made.

Austin was kind, courteous, and informed. He heard my concerns and informed me of the options available.

From the time I pulled into the service area until I left, the staff was courteous and a pleasure to talk to. I really like the new picture taking device that shows all areas of the vehicle and where there may be issues.

Not high pressure honest and up front great experience

Patient and easy to deal with

I had my daughter’s Trax towed in Friday afternoon with a flat tire. I decided to have the oil changed while it was there. To my surprise when I checked in at 8:00 Monday morning it was done!

The service department has been extremely helpful during this bout of transmission issues that has happened on my 2021 Silverado. Let's hope the third time is the charm. Austin was very helpful in keeping me updated, and educated on what has been going on. He was super helpful in getting me a loaner while the issue was being resolved.

Since the beginning the customer service was five stars, the agent explained everything my vehicle was showing in the scanner, and made some recommendations.

Salesman was knowledgeable about his inventory and was very helpful throughout the purchase process. A very good experience for us.

Very easy.

Seamless. Loved how I didn’t have to spend hours at the dealership you all made it easy! Dave was great!

Austin was great in service and thanks Mr.Casarrubias for the vehicle Purchase

Everything went smoothly.

My service advisor did a great job

Patrick Gilligan made this experience smooth and professional. Would highly recommend this team.

Very easy buying experience. The website was easy to navigate and view vehicles that I was interested in. Negotiation was quick and simple, there was no pressure for trade in, and dealership was willing to do a cash deal. Overall a grest buying experience. I would definitely recommend Sir Walther Chevy to family and friends.

Salesman was pleasant and knowledgeable and transaction went reasonably well.

Great customer service.

Cesar Ramirez was an absolute awesome sales associate to work with. He helped me get my deal done and out the door in the fastest time possible, just like I requested.

Great staff!!

Isaiah and Henry were awesome, will definitely be coming back for my next purchase!

Staff are professional and I feel I am getting quality service.

Overall great experience. My service advisor Austin Smith is the best. He’s very knowledgeable and explains things in a way that’s easily understandable. Dealership is always clean and friendly.

Michael was very professional and was pleasant to work with.

I was helped by Mr. Cesar from sir Walter Chevy. He was very helpful! I’m happy with my experience and would gladly recommend him to others. Appreciate it greatly!

Fast

Great service

I received 3 texts and at least 3 emails asking “how did we do?”. This is annoying to say the least; please stop doing this.

Everyone is friendly and helpful. Nice dealership. Just wish that the appointment time actually meant something.

I can't speak highly enough of Andre (with an assist by Dave), guiding us through the process. Like most complicated things, the process wasn't smooth or linear but Andre was engaged, patient, and, best of all, was honest and pragmatic. All we can ask in the year 2025 is for companies to try to partner with us in an authentic way, understanding that purchases and leases are a big deal to working families. We are not just pawns for the rich and powerful, to move us around the board, however they see fit. Couldn't be happier to be back in a Chevy, and to partner with a Raleigh-based, family-owned business. If nothing else, stop by and visit, knowing you won't feel badly for asking good, normal questions, and talking to good, normal people.

Completed service thoroughly and in a timely manner.

The service team did a great job. However, it was incredibly frustrating that my brand-new 2025 Traverse RS needed a major repair after only one day of ownership. The master brake cylinder had to be replaced. GM needs to do a better job of quality-checking vehicles coming off the line. This was a known issue in the 2024 model, so I don't understand how it is still happening in the 2025 models.

Had a good experience

The work and service was excellent

Couldn’t be happier with the purchase of my new 2025 Chevrolet Silverado EV RST. The 2 person Team Wyatt and Isaiah that assisted me with my purchase along with Desiree and her knowledge on extended warranties as well as financing was one of the better experiences I’ve had during the purchase of a vehicle. They all came together obtaining and bringing knowledge together to help me understand the ins and outs of the Silverado EV. After the purchase the following day they continued to support me with acquiring the converting adapters needed for charging using a Tesla Supercharger and Tesla home charger. They really have stuck with me through the entire process. Having just recently made a different purchase with an another dealership it was a completely different experience. These employees that I dealt with gave no support. Failed to maintain any type of contact and never followed up with me after the purchase. It was all I could do to get them on the phone after waiting on hold numerous times only to be disconnected and having to start over again to reach sales and customer service. I can’t emphasize enough how much I recommend these 3. I feel a sense of closeness having gone through this experience with them and hope others will experience this as well. You couldn’t ask for a better group of individuals!! Ask for Wyatt, Isaiah and Desiree at Sir Walter Chevrolet 8501 Glenwood Avenue, Raleigh

Dana and Andre are great to work with we have bought 5 cars from them over the years.

Very professional, friendly and knowledgeable staff made the buying process easy

Poor communications and delays, don't think it'sal appropriate to have a paper survey when picking up vehicles. Think you should go over job that was completed before we leave. Looked at the work and looks like work on a used vehicle not a new one. Have taken pictures if needed.

Tom morris was absolutely the best salesman I have worked with in many years. And the whole process was streamline.

My service Tech was professional and well spoken.

Tom Morris was extremely helpful and has assisted both my grandmother and mother for previous purchases. Tom is a great salesman explaining financing options and getting the right car for the right situation.

Dana was very patient and very helpful when it came to helping me decide/pick out my new ride

Worked with Shawn Brown. He is a keeper! Wonderful person, great service! 🙌

It was excellent. Wyatt was very pleasant to work with. He kept us updated on the vehicle’s location as it was in transit and was very accommodating to our schedule. He was very knowledgeable about the Tahoe and overall a joy to work with.

Great.

The service of my car was great. However I am disappointed on how my car was managed. It was returned to me very dirty and poling was all over the car.Also grease spots on the seats. I am a detailer so I can get it back to were it was when I brought it to you in emaciated condition.For that reason I give you a 3 out of 5

Good experience with the exception of the fact that my truck was involved in a recall so I could not take it home after spending two hours at the dealership. The sales manager made it right by having it delivered.

My wife and I purchased a new vehicle. The Salesperson was not able to talk about the vehiele or its features. After singing all the paperwork we walked out and our salesperson stood there. No "congratulations" or "thank you for your business." He stood there with his hands behind his back and we walked out. Same with the finance person, there was no "congrats" or "thanks." We have 4 vehicles, 2 of which are quite old, multiple kids, etc. We will be looking to replace our two older vehicles soon and I would have expected a salesperson at a dealership to do their best to get a return customer. Unfortunately, the dealership or the salesperson, did neither. The pickup was even worse. My salesperson ended up being out (did not let me know). A different person gave us the keys. He did not take any time to go over the vehicle or its features. Just an overall disappointing experience.

After buying a used car and a new car from SWC, I am continually impressed by the service team's performance from scheduling, maintenance coordination and communications to me, quality repairs,and follow-up update calls and text messages. Antony Chau, "Rev" Brown and the whole crew are consistently friendly as well as professional. Unlike other's in the area to seem to dictate what i need, the pelple at Sir Walter llisten to my needs and respond accordingly SWC is a service 'breath of fresh air' and I have yet to be disappointed in them when my Chevrolets are ill! :-)

You kept the car for two nights which was not ideal. The problem seemed to be unavailability of an EV tech. Since the work was on the brakes, maybe an EV tech wasn't necessary? Just a thought.

My service advisor was very helpful and made my experience 10/10

Tom was a great salesman went up and above expectations

We had an amazing experience at Sir Walters. Our sales rep William DeLong was not only professional but also offered us several tips for configuring our car. He was polite, personable and we loved the experience. Thank you William !!!

Everyone was so helpful and patient with me. John took his time explaining everything to me. I was so confused because this was my first car purchase, so I wasn't sure what to expect going into it, but he was calm and talked me through everything. He was on top of every issue or concern I had and did everything he could to get me out in a new car. I will definitely recommend John and this dealership to anyone looking for a new car!

Clean, fast efficient

preform work in a timely manner

Tony was great to work with and gave actual correct wait times. Highly recommend.

Very professional and supportive

The mechanics clearly explained how they would fix my vehicle, and they explained what I need to do to keep maintaining my vehicle.

Dave was amazing! From the moment I walked in, he made the whole process feel easy and stress-free. He was kind, patient, and genuinely wanted to help me find the best option—not just make a sale. I felt really taken care of the entire time, and I couldn’t be happier with my experience. Thank you, Dave, for making something that usually feels overwhelming so enjoyable! Highly recommend this dealership to anyone looking for honest and thoughtful service.

Good communication, status updates, and professional. The technology gives you many different ways to check in and the service tech kept in touch.

I DID THE COMPLETE BUYING EXPERIENCE FROM MY OFFICE IN OHIO VIA TEXT MESSAGE TO MY SALESPERSON MAURA IN NORTH CAROLINA. SHE HAD MY NEW VEHICLE DELIVERED TO ME. SIGNED PAPERS IN MY OFFICE AND THEY TOOK MY TRADE BACK TO THE DEALERSHIP.

From the very beginning my service advisor Anthony was great. Very friendly.

Good afternoon, I am deeply disappointed with the service I received. On March 6th, I visited your shop to have my rare brakes repaired, but unfortunately, they have been ruined due to improper inspect of the calipher, which should have been evident during the initial repair process.

Excellent experience. I preferred to communicate electronically, very few dealerships were willing to do so, so thank you!

Me prometieron algo y luego ya ningunos de los empleados están en la tienda cambian mucho de personal y nadie apunta nada

Very informative on the process

Great Service.

Our salesman, Justin, took the time to listen to what we wanted and found a great solution. He was very attentive to what we wanted and very polite. In addition, the car needed a paint chip repaired and that has been handed very well. It appears to us that the whole team at Sir Walter Chevrolet are focused on making sure customers are well taken care of and happy. Thank you.

People great...I act like I'm "hurried" occasionally so like I said people great.

I have been dealing with Sir Walter and Sammy Barnett for 25 years great dealership

All was good I didn't feel pressured into spending money I don't have

There is a dealership closer to my house but i travel to Sir walter for the service, friendliness, care, and Austin. He always makes sure i am clear on what is happening, how long it will take, and if i need something more. He is knowledgeable, honest, and even follows up to make sure the task is completed to satisfaction. So super grateful for him.

.

The service advisors are always courteous, knowledgeable and professional. the check-in process is efficient and the customer lounge is clean and comfortable. Service costs are always fair and explained in detail.

Shawn is awesome. I was in and out within less than an hour.

The sales associate kept me well informed before my car arrived and when I picked it up , he made sure I got all the rebates I qualified for and after all that he spent "a lot" of time explaining the more important differences between an EV and gas vehicle. He did much of this while driving with me around the Sir Walter Raleigh neighborhood.

Great service

Andre (sales rep/manager) was amazing to work with, a true professional.

it was much smoother this time and didn't take 3 hours

Amazing Experience

My recent service at Sir Walter was excellent. Thank you for the excellent service.

i received a message to provide feedback via text but did not receive a response. Overall, I am not happy with my service. I was charged an extraneous fee that was not well explained to me up front. When I asked about this "shop fee" I was told it was explained since there is a posted placard. There was no additional work done on my car other than an oil change and a diagnostic service and so I remain unsure what this fee was for and why it was not included on the virtual menu of charges I was shown up front. I had a diagnostic service and did not feel that the service representative adequately explained what the issue was and how it related to the esc light that was coming on. I did not have an opportunity at all to discuss with technician and did not receive a response when I asked if my husband could discuss with them at the number provided. They were not able to replicate my issue but I was charged $180. The service representative seemed more interested in selling me additional services as opposed to helping with the original issue that I came in for. I would not return and would not recommend to others.

Quick and easy

Great deals and awesome staff

My experience at Sir Walter Chevrolet was excellent! My Sales Consultant Andre Dowridge was phenomenal! Andre has the outstanding knowledge and patience to allow your purchase to go very smoothly. I have purchased 6 previous vehicles from Sir Walter Chevrolet and this purchase was the most efficient. I highly recommend Andre for any purchases at Sir Walter Chevrolet!

Very good

Wonderful experience. Our salesman, Andre Dowridge, could not have been better. Professional, courteous, knowledgable and very helpful, in our decision to purchase a 2025 Equinox EV.

My rep Tony was very friendly and explained everything in detail.

very good service , thank you

Hello Sir Walter's family, I have purchased 11 vehicles from you all , and I have had 11 great experiences here at Sir Walter's Chevrolet. I great place to shop if you are looking for a new vehicle.

Tony was excellent at providing updates and ensuring my vehicle was taken care of. Thanks Tony!

Tony rocks! He did a great job with communication and ensuring my old lady's Tahoe was taken care of.

wonderful

Great atmosphere in the service dept. Everyone was friendly and knowledgeable about what i needed for my vehicle. I will return whenever service is needed

Tony, the service representative was very personable and knowledgeable. Facility was very clean and organized. The UV scan was very helpful and interesting.

I got the service that I wanted to get done and was happy with the results

Great customer service

na

Dave and Desiree were great and very helpful!

This is my third vehicle purchased from this dealership and every time Mr. Dana Weaver has gone out of his way to help me through the buying process. He is an excellent salesman. Thanks for treating me like family!

fast easy service appt

Came to test drive a vehicle just to see what the wife liked. Our salesman Dave was great very knowledgeable and easy going. I mean easy going. He has a laid back approach that was very welcoming

I brought my truck in because the check engine light was on and was told they couldn’t find anything wrong, even though they found and code for the mass air flow sensor. I was told they had cleared the light and test drove the truck. I informed the writer I couldn’t pick the truck up for several days and maybe they could drive the truck again. This was not done and in fact when I picked the truck up according to the mileage that was on the repair order it had only been driven 1 mile. I picked the truck up and guess what only after driving a few miles the light came back on. I returned to the dealership and was told I need to sign a new authorization because the old one had been closed out. This was not the truth because once I signed the new one a few minutes later I received and email with the old one with a time stamp after the 2nd one had been signed. I am not a few happy customer.

I dropped my Blazer off for an oil change and it was ready when I got off work as promised.

Great people. Very hospitable and helpful. Appreciate the quick turnaround

Excellent customer service from everyone. Clean and well maintained dealership.

Great service well attended

Straight forward and easy. Von was very helpful and pleasant to work with.

My sales rep, CJ, was very informative about the vehicle I was interested in. He worked hard with helping me find a comfortable payment plan.

I would like for communication from my advisor

Staying informed is the best part.

Great! Our sales rep Tom was never pushy and always ready to answer any questions I had!

Friendly helpful sales man

My experience was a repeat of May 2024, beginning with Senior Sales Associate Mr. Dana Weaver. Experienced as a careful and attentive listener; Mr. Weaver listened carefully for what I communicated concerning my need and opportunity to trade vehicles. He took note of my every desire and request and located the exact unit, and in a matter of less than an hour we were closing.

The service was excellent. Very knowledgeable staff.

I've always had chevy vehicles and the first time I left, I regretted it and really wanted to come back to the Chevy family. Von and Sir Walter went above and beyond to make that happen and for that I'm forever grateful for them! Not only did they make it possible for me to come back to the Chevy family but I was also able to get everything I wanted in a vehicle.

Tony was awesome and helpful

It took a month but all issues were diagnosed and corrected.

terrible whats point in buying a new truck that starts leaking transmission fluid before its first oil change that you guys cant even fix and now want me to drive 2 hrs to have someone else fix it which will take days

We had a great experience. Our salesman was very helpful and answered all of our questions.

My Service Advisor Shawn Brown kept me updated throughout my service appointment and made sure ALL service requirements were met!

Easy to deal with.very thorough.

Prompt and helpful

Excellent service

Routine oil change and multi-point inspection. All went well!

Service appointment was on time, competent, friendly, and professional. Perfect!

Service advisor was great! I do feel as if the techs took too long for diagnosis but

Wyatt and Von were amazing! Their service was impeccable making sure we were taken care of from beginning to end. Only thing I would say is that the final step of meeting with the finance manager took really long. We waited about 2 hours to meet with someone. Other than that everything was amazing!

Great service. I got new tires and my black aluminum rims are covered in some kind of tire mounting glue. I have had tires changed many times and I have never seen Work this sloppy.

Felt like the service department tried to upsell me on other products and did not take accountability for failed prior analysis of my ac leak on a vehicle I purchased from Sir Walter. Have had two major issues with my 2020 Tahoe. The only solution I was offered was $2100 repair bill.

I had a good experience. No issues and everything was done in a timely manner.

Brendon was awesome! Super helpful and made the experience easy. He also showed us around the site as well as showing us the service center!

Tony was excellent!

Salesperson was great, finance rep was fro.

Everyone was very helpful

Was very pleased with the sales and finance team going the extra mile...

Tony was awesome! He is even helping our family with another vehicle. We couldn’t ask for a better advocate!!!

Excellent

Great experience!

It was a really great experience.

Everyone is so kind.

Dave was extremely helpful and efficient during the entire process. The only negative comment is the detail of the truck. Sales should not get dinged for poor workmanship by the Detail Area. But someone should know there was a razor left in the console in the phone charger location; I gave it to Dave while he was going over the features. He actually had to use it to get something off that the detailer(s) missed. The back glass still had sticker residue on the cab middle window....took me forever to get it to come off. Just thinking, you want to come home and show off your new ride, not have to clean if first. But the experience was great otherwise.

Great experience as always

Service was quick, staff was friendly, waiting area was comfortable.

Maura was great

None

Check in was good and the service consultant were professional.

We had a wonderful car buying experience. The professionalism and expertise was exhibited throughout our time at the dealership.

Friendly service advisor, but he might have talked a bit too fast for me. Good pricing and timely delivery.

Austin coordinated my entire experience from initial questions, through completion. When I had dozens of questions he answered each of them clearly. Set clear expectations and followed through. I was very satisfied with my experience thanks to Austin’s hard work and dedication.

Work was done in an efficient and expeditious manner.

Tony was very friendly and helped me understand all that would be done during my appointment.

Check in, staff and service was excellent.

The problem with charging is now fixed - yay. But the Intellibeam is still dead, after three unsuccessful service visits. Each time we have to come to the dealership, that's two hours of lost time for us, so we're very unhappy.

Great customer service and information

All work completed in a timely manner

Friendly service

The manufacturer created the issue and we all did the we could to fix a tough situation. The car was with service for three weeks. The loaner was adequate and I am pleased with the service and workmanship.

Wonderful service from start to finish! Great communication!

Chris was very helpful and great

The team was great as usual and Andre is the greatest salesperson and got us the exact vehicle we wanted at the price we wanted!!!

We didn't know what truck we wanted other than a 2500, Knot Z71 or a trail boss but our Salman showed us several trucks and we chose this Block out Trail Boss

Service was great, area was clean.

Easy to schedule, good communication during service. Providing coffee is great. Prefer more tables in the waiting area over some silly car that’s now there.

I was very satisfied with the sales process. Both Sly and Anthony went out of their way to make sure I was satisfied and things went smoothly.

Staff was nice but not receiving both the KEY FOB for new car is not a good experience. Dealership has lost the Key Fob, and I will have to visit the dealership later to get it, and Im sure it will be another 3-4 hours of wait time there. Plus, there was no charger (even level 1) with the car, which shows GM as a brand has tried to cut the corner. I have to spend another $620 to buy (dual level cord) which I think is severely overpriced.

I don’t remember the name of the salesman that assisted me he was a young African American man. He was super professional and reasonable with our negotiations.

Well I was not happy about the process after taking the car in several times claiming that I didn't keep my brakes fixed when in fact I had just had my brakes done completely 2.5 months ago and my alignment done 2 weeks before I kept having to bring it in multiple times but finally they contacted the manufacturer to seek help about my 22 Chevy Trax it turned out that discovered that it was a seal in the master cylinder that had caused all the problems I brought it in 7 months prior address these issues with them and things got worse I ended up having to spend right at 800.00 there even though my deductible was only 100.00 I spent another 780.00 when I had to have emergency brakes replaced pads, rotors, shoes, the total works. It seems like the master cylinder caused my brakes to actually lock up the system and not release and caused the problem to the rest of the issues luckily I had the best extended warranty there should not have been any of these issues with the car if they had just address the problem 7 months prior as I asked them to they didn't say they were sorry nor did they return anything I had paid them in the first place 😕

The service was fast and sufficent. Even though I had to go back due to my tire light came back on for a reset the technician was able to reset within seconds.

Good working with excellent people made the process very simple. Would highly recommend to anyone

One thing the technician didn't do for and he said he would call me and let me know do i have crash detection on my truck I wanna it check out before I left so I'm disappointed on not letting me know

Best experience I have had in a dealership in a long time. There was no pressure to purchase, staff had knowledge of everything that I asked and have been contacted since I’ve left the dealership making sure I was still happy with the purchase and that the truck was still running

Salesman Justin Reed recognized me from across the parking lot from 4 years earlier, impressive. Knowledgeable and respectful sales staff. Will definitely return for my next purchase.

This is the second Chevrolet vehicle we have purchased at Sir Walter. The buying experience was smooth and our sales rep Jorge was easy to work with and extremely knowledgeable about the technology and vehicle features. The dealership is a nice size, not too small and not too large. Great location. I would recommend Sir Walter to all family and friends when buying a Chevrolet.

We had an incredible experience, like always! Dana helped us every step of the way, he knew which car we were most interested in and had it completely ready for us upon arrival, which made the process so easy. He answered all questions kindly and patiently, which made me feel at ease and in great hands. I will forever use Sir Walter Chevy and hopefully Dana for all future purchases for my family and friends! Greg and Scott were super helpful with all paperwork and financials and ensured all of my questions were answered promptly and efficiently.

Good

Professional experience from start to finish.

Awesome! Unexpected flat two days after buying the truck and they got me in and fixed it right away. Thank you!

My entire purchase was great. My salesperson took the time to make sure I was satisfied and the sales and finance managers did everything possible to ensure a pleasant purchase experience.

very good customer service

Nice advisor , service was preformed quickly.

Super fast turnaround and accurate troubleshooting and repairs.

N/A

It was good

I cannot say enough about Wyatt. He was so honest and helpful. He did everything to get me a fantastic deal. My visit was so much quicker than I expected. I traded in my car and left with a 2025 Equinox! Desiree who finished the deal was amazing as well. It really was a wonderful experience from the first phone call til the moment I drove away. I highly recommend this dealership!!!

Excellent service. Service price ridiculous; labor two and a half times more than part.

Tony Chau was great to work with & went out of his way to assist with my problems. Unfortunately my drivers-side mirror glass, in passive mode, still is not returning properly from the first time I got out of the car today. This time I did note that it was close to perfect when I got back in, but moved significantly when I started the engine. Will return again when I have time.

Service was excellent

The sales team Dave and Sly were great I want to thank them both for all there help.

Amazing experience! Isaiah and Anthony went above and beyond to help me change my vehicle. They were extremely patient and knowledgeable about their inventory as well as the features and benefits of each model I looked ar

Von was great. Experience was great. No complaints at all

Excellent. Everything was seamless and great buying experience

Austin was very professional when we did warranty work for my EV Silverado! Thanks Austin!

Came in for a tire rotation and got a oil change and tire rotation in a short amount of time

Purchased my vehicle from Sir Walter dealership 2 years ago. Decided to have service perform on my vehicle by Sir Walter service department instead by Chevrolet dealership in my area. Was very pleased with Mr. Chris Spano the service rep. He very helpful and informative about the service perform. Job well done. Will be visiting this establishment in the near future. Thanks, for your excellent customer service and support.

It was fantastic! Best experience I have had at a Chevrolet dealership. I was very impressed.

From the moment I walked in everyone there was pleasant and the place was clean and in order. Tom and Justin were awesome sale persons and very courtesy and knowledgeable.

I had a great experience from finding the vehicle online to the purchase. Dana was very helpful and extremely nice.

My car was ready around 5 hours, the same day I brought it in for service. I was so happy to get my vehicle back in time enough to go to work and take care of my every day duties. Plus the repairs was covered under warranty.

This is the second or third time I have brought my vehicle in for service, and I would like to express my sincere appreciation for the outstanding service consistently provided by the service advisors at Sir Walter. Having visited numerous dealerships in the past, I can confidently say that Sir Walter has earned my continued business. The service was prompt and efficient, allowing me to be in and out.

Friendly staff, good expertise.

I was unexpectedly in the car market because my previous truck had to be lemon lawed. I was not looking forward to going through the buying process again. However, everyone at Sir Walter Chevrolet were great to work with, particularly Andre', who walked me through the driving dynamics and EV differences to ICE on the Silverado EV. When it came time to purchase, it was one of the quickest and most accommodating processes I've ever had at a dealership.

JUSTIN was my salesman and I enjoyed working with him. He made my transition into my new vehicle a great experience. I told him what my budget was what I could afford and what I wasn't going to do and with that he delivered exactly what I needed. My experience was one of the best I had in years when purchasing a vehicle.

I went in to get my tire patched and an oil change. You guys wasted a lot of my time going over my car with a fine tooth comb trying to squeeze hundreds of dollars out of me for services I did not need. I called my usual mechanic who confirmed to me that what you were trying to sell me was a scam. I hate coming here for things but I foolishly bought the package that includes tires and oil changes. I gave the individual I worked with a 10 rating because he was kind and I know how stupid those ratings are and how important they are for employees. Every time I come here I have to be on guard. I do not trust you guys.

Austin was my tech, he went beyond the call of duty for the warranty to cover my repairs. Austin has become my personal tech.

Wyatt was exceptional!!!

Check in was great with an estimate of repairs. They also provided other transportation to and from the shop. Updates concerning the repairs was available.

Excellent communication and follow up by our Sales Rep, Justin Reed. Transparent pricing.

The total process was quick and easy.

Experience was great. Maura Edge had the vehicle we were interested in ready for us to test drive. After successfully test driving the car, Maura helped us through the purchase procedure, answering all questions we had. Drove home in our new car that day. Tkanks

Absolutely one of the most pleasant car buying experiences I have ever had.

Tony Chau was my service rep. I brought my truck in for an oil change for the 1st time ever. He was very clear on what would be done and explained the entire process the service tech would go through. When the service was completed he took time to explain the upcoming service intervals and their importance. I left with no questions and no complaints.

The sevice consultant Anthony Chau did a great job. He kept me updated on progress and quickly answered my questions. Overall a very pleasant and easy experience

Very efficient, the service was very good.

I love Tony great customer service.

Great Job

Andre did an excellent job with my Blazer EV sale. He was able to make the process easy and genuinely cared about getting me the best vehicle and best price.

Overall the dealership has a pleasant atmosphere. Employees Melissa (director of first impressions) 😉 our sales guy Patrick, Desiree from financing and Sales manager, Henry provided an exceptional and fun experience. Thank you to all of the aforementioned!

John Hernandez was very helpful as we changed our car from the orange E-Ray (which we thought was metallic like our 2005 Daytona Sunset Orange, but turned out to be flat) to the white E-Ray convertible once we realized that convertibles are retractable hardtops and not soft tops. We were given a fair deal and we are very happy with the car!

One of the easiest and best dealerships I've worked with. The after sales relationship is great to.

Austin Smith did a great job. He was friendly, showed me around the dealership, and came to find me for additional repairs (without being pushy or seeming like he was trying to sell me something) and when my service was completed.

Staff was very friendly and informative. They listened to my concerns and helped explain things I didn't understand. They kept me informed and my issues were handled promptly and accurately.

Awesome Customer service!!

Everyone was friendly from my arrival until my departure

Very quick

Very friendly and very knowledgeable about the vehicles.

Was in and out fast, great service.

Chris, the service host was great to work with. Professional, helpful and he made my experience hassle free.

Isaiah was great. Took care of any need and questions.

good work.

Couldn’t have been eas

Always good to make business with you guys. Third car I bought with Justin Reed, he is impeccable. I live in Myrtle beach sc, never been to the dealer, Believe or not, never met mister Justin in person cause he always send my cars down here. Really recommend Justin as a sells guy cause he always get the best deal

Such knowledgeable people to work with made this an easy process for me. No selling antics, just clear and clean presentations was appreciated.

We worked with Von. He did everything to get us into the vehicle that we wanted. He was extremely knowledgeable and worked with us without being pushy.

Great

When I drive in until I drive out very happy with everything ..even the snack bar 👍

Salesman was very knowledgeable about the car

Very convenient, professional and quick service.

Great customer service.

Always have a great experience when I visit the service department there. It’s the only place I’ll take my truck for service. Great job guys!

Great check in and update on the work performed. A professional team at work. Thank

The sales person Vaughan was awesome he helped us with the purchase of our new equinox. The dealership was clean and everyone was so nice.

I was from out of town and needed an oil change. I looked you up on the web and scheduled with ease! The facility was very impressive. Service was quick and employees very nice.

Andre was fantastic! He spent a lot of time showing me the truck, the features and how to take full advantage of it's features. He answered all of my questions and had everything ready when I arrived. Ronnie was great during cost discussions. I got to skip the normal back and forth and exhaustive process that is typical in favor of useful numbers quickly. Fantastic!

Dandre was very knowledgeable and made purchase easy.

Thank you for helping me get to & from work with the ride share service. No time was wasted & I appreciate that.

They quickly corrected a mistake made by their previous mechanic. No cost to me and communicated with me effectively throughout the process.

I brought my car in for an oil change and to have a noise issue addressed. I was told that my car needed balancing and wheel alignment. Brought the car home and that did not fix the issue. Had to bring it back in. Communication was very poor issue has not been resolved however, one technician stepped in and he was very helpful.

It’s always been great to buy a vehicle from Sir Walter Chevrolet.

It was quite a pleasure!

Personal, Professional, Courteous and. Respectful..

Great experience leading up to the purchase of the 2025 Traverse Z71, coordinating with CJ during the week with my work schedule with trading in my 2023 trailblazer and jeep compass with figuring out the numbers and which financing options to go with. When Saturday came we saw the car loved it immediately and CJ helping every step of the way going above and beyond. Able to walk out with the car we wanted to and absolute great experience.

They were fast and friendlay

Awesome Service!

Service was fine

My salesperson was knowledgeable about my truck.

A refreshing, easy process. The price on the website lined up with the actual price I paid (before tax, title, registration, and doc fees). No hidden costs / fees for nonsense add-ons. Sales team was pleasant, professional, and straightforward.

Slight miscommunication about whether or not to have the filters changed, but the tech made it right so all good. I can always count on them trying to upsell me. Not my favorite thing but I can say no. In this case he says he thought I said yes. But he made it right so fine. Will see if it happens again.

My advisor was wonderful

Wonderful service

Always exceptional service!

Tony, was very professional , polite and informed me about the service of my car. Everything was explained clearly. Great service

Von was great to work with. Will be back to buy another vehicle from him!

Sir Walter’s staff was very friendly as soon my wife and I entered the building. We were both greeted by a staff member and pointed us to our salesman.

The mirrors now don’t close when Iock the car. I will need to go into options and figure it out. Not hard but first thing my wife noticed Not gonna bring it back for this as I live 90 min away

Just great friendly folks who know what they’re talking about.

Thanks for all that you do. Shawn you the best

Overall a great experience!

Good experience

Great service

David McKenzie worked very hard to address my needs, and I appreciate it.

Customer service out of this world. A very efficient operation and I always enjoy my service visits.

My wife and I arrived seeking to trade in our car. The entire process was smooth from beginning to end. Vonn was very helpful and assisted us with our car-buying experience. He was not pushy, but allowed us to be comfortable deciding on the car we wanted. I recommend asking for Vonn!

All went well!

The inspection video was of the technician whistling and the car chime. Not helpful. I contacted JBryant@sirwalter.com, as requested from many of the survey requests I have received, but have not received a response.

Austin is always so helpful with letting me know what’s going on with my vehicle.

Friendly quick efficient!

Everything went well and smooth.

Fast, courteous, professional service. Comfortable waiting area. Good coffee.

1st oil change and tire rotation completed. Complimentary which was a nice surprise

Had an appointment, I was told that I’ll be waiting an hour and a half and ended up being almost 4 hours

great service!

I think you built an excellent team who cares about your customers. Dave went above and beyond in helping me through the process. Thanks for the great experience!

Great seamless process. Sales and management work great together.

All went well

My google assistant quit working. My service team advisor looked at it and determined that Onstar was not working. Since it needed to diagnosed, I had to leave the car. Matt provided transportation for me. It was determined that a part was needed and had to be ordered so it was in the shop for 5 days. When I picked up my car, Mat brought the car around, and verified that the google assistant and onstar were working again and offered to assist with any questions I had.

Andre Dowridge, my Sales Specialist was outstanding! Andre made everything with my 2025 Chevrolet Trax ACTIV purchase seamless. Andre is extremely knowledgeable and incredibly helpful with placing me in my new 2025 Chevrolet Trax ACTIV. Manny Botello, Finance Manager was excellent with his effective approach to closing my contract.

Very hands on and polite

David, thank you for going above and beyond the call of duty to help fix my problem!

Great.

Super quick and curtious. Tony helped me get out of a bind and found a way to do it for v

Mr. Shawn was very nice and helpful with my car services. Every time I come, the service team members are always very helpful and thorough.

Tony was fantastic! He was quick, professional and communicated clearly throughout the process. Such a smooth, easy experience!

Car sat there for 2 weeks. Why book a time if you can’t actually work on the car for 2 weeks? When I picked up car, it was dirty with bird droppings all over it.

I have had intermittent electrical problems. Troubleshooting is tricky, and is largely trial and error. I was able to leave the truck there for 3 days while they worked to understand where the issue might be. In the end they DID find a loose connector that would explain the symptoms and now I am hoping that we have found the problem. It's been three days now, and so far so good! I really liked the SMS text message updates and communications back and forth with the service tech who was in close comms with the troubleshooting tech who took the time to find the issue.

Dana Weaver was friendly, helpful, responsive, and prompt. From start to finish, we completed the purchase process from first contact to car pick up in one day. Dana helped me surprise my wife with the vehicle purchase and pick up. She had no idea we were buying her a new car until after the test drive was complete. I have purchased several new vehicles from various dealerships, and, I can say that Sir Walter and Dana Weaver was the best experience I have had.

Sir Walter Chevrolet continued to work with me in getting my mirror to remember its settings properly, even though it was the third time I had brought it in with that problem. Tony Chau is the best!

Made our truck buying experience very easy. Great sales people who care about your time.

Justin, Andre, and Ronnie did everything they could to ensure I had a great experience. I couldn't be happier! There was no pressure to make the purchase and when I did, there was an issue with the new vehicle. I ended up returning it to the dealership before the required timeframe, but they provided me with the option to purchase another vehicle at the same price. Turns out, I actually like the looks of this vehicle more than the other, and they had all the paperwork ready for me when I got to the dealership. All I had to do is test drive and sign. Great job guys! That's exactly how the buying experience should be done. I went to a nearby competitor dealership and theey could learn alot from you guys (more specifically, their sales manager). Thanks again!

It was great. Everything was completed as expected.

It was good for now but there was construction going on they worked well to get my vehicle done! At least it was less than an hour and half and I had an appointment.

Honest and up front during the appointment

My buying experience at Sir Walter could not have been better. All the members of Sir Walter's team were exceptional, providing us with the knowledgeable, courteous, and cooperative service we have come to expect from Sir Walter. Execution was speedy, pricing was great, the dealership is comfortable and accommodating and follow up was immediate. I truly could not ask for more. Thanks to the Sir Walter team!

This was one of the best car purchase experiences ever. Mr. Weaver was very responsive, knowledgeable and definitely customer oriented. Sir Walter dealership rocks!

Courteous, friendly service performed on time as promised. Informed of progress at each step.

Great customer service, I have a bad experience the first time with a salesman that almos make me walk away, but since the financial team and the costumer services on department of services, make me glad the I didn't walk away.

Seemless! Great people who are friendly and very informative.

I have emailed GM Mike Carlson about my experience and I would appreciate a response on the matter.